Terms & Conditions

All lessons and services with The IELTS Tutor are non-refundable upon payment

All lessons must be taken within 4 weeks of purchase.

IELTS Packages must be taken within 8 weeks of purchase.


TRIAL SESSION

Trial sessions are limited to one session per student.

The session lasts for 20 minutes. The IELTS Tutor will wait no longer than 5 minutes for you to arrive. If you do not arrive within 5 minutes, the lesson will be cancelled and you will have to book again.

The trial session is an opportunity for you to

  • see how the lessons work,
  • talk about your IELTS goals,
  • ask us any questions, and
  • for The IELTS Tutor to explain the important terms and procedures and test your internet connection. You may not receive any actual tuition.

The IELTS Tutor reserves the right to refuse to give  to certain individuals. We also reserve the right to refuse to offer lessons to certain individuals who have done trial sessions.

Refusals to offer lessons after a trial session are almost always due to an inadequate ability level (you should be at least at Pre-Intermediate (A2) level) or a slow internet connection.


CANCELLATIONS

The IELTS Tutor reserves the right to cancel without refund any lessons which have not been taken by this cut-off date.

To save money, instead of cancelling your lesson, you should reschedule your lesson.

If you reschedule your lesson for a different time or date, you will not lose that lesson from your package – this lesson will be transferred to the new time or date for no added fee. However, you must meet these conditions:

  • You must re-schedule using the confirmed booking notification that you receive in your e-mail from YouCanBookMe.com. Re-schedule with the new time or date that you would like the lesson.
  • You must re-schedule a minimum of 24 hours before the lesson is due to start.
  • You may only reschedule a lesson twice. If you cannot make your second rescheduled lesson (third overall lesson), your lesson will be cancelled and you will lose that lesson from your package.

TUTOR CANCELLATIONS

On very rare occurrences, such as an emergency or an illness, The IELTS Tutor may be unable to teach your lesson. If this ever happens, The IELTS Tutor will try to give you at least 24 hours notice but you must accept that this can occasionally happen on the day of the lesson itself. In cases where your teacher cannot teach the scheduled lesson, the lesson will be rescheduled.


PUNCTUALITY

You must be on time for your lessons. The IELTS Tutor will wait a maximum of 5 minutes for you to come to your class. If you have not arrived within 5 minutes, your lesson will be cancelled and you will not receive a refund. The lesson will run for one hour from the time it was due to start. So if you arrive 5 minutes late, you will lose 5 minutes from your lesson and only have 45 minutes. Sometimes The IELTS Tutor will have another lesson to teach immediately after yours. We try to schedule lessons at least 10 minutes apart, but sometimes this isn’t possible. In these rare cases, you must accept that your lesson might finish up to 5 minutes early.


CONNECTIVITY

One of the reasons an IELTS trial session is conducted is so that we can see if your internet connection is fast and reliable enough for lessons. If The IELTS Tutor feels that your internet is not fast or reliable enough, we will not be able to offer you any lessons. Sometimes during a lesson, your internet may stop working. If you can get your internet working again within 5 minutes, and if The IELTS Tutor does not have another lesson immediately after yours, you will not lose any lesson time. The IELTS Tutor will add those 5 minutes to the end of the lesson. However, The IELTS Tutor will not add any more than 5 minutes.

If your internet stops working more than once during a lesson, The IELTS Tutor may be forced to cancel the lesson, and may advise you to speak to your internet provider before you can have another lesson.

Although The IELTS Tutor tries to make their internet as reliable as possible, occasionally a connection may stop working in the middle of a lesson. If this happens, you will not lose any lesson time. For every minute The IELTS Tutor’s internet isn’t working, a minute will be added to the end of your lesson, or to the next lesson if you would prefer. If a lesson is scheduled immediately after yours, these lost minutes will have to be added to the end of the following lesson.


IELTS WRITING CHECK

Although every effort is made to provide feedback for each writing submission within 48 hours, occasionally this is not possible. When you purchasing IELTS Writing Check, you accept that feedback can take up to an extra 48 hours (96 hours all together), especially in times of heavy workload, sickness, and/or power outages.

Each submission must be sent within 24 hours of purchase. If all submissions from a package are not sent within 5 consecutive days, you risk losing your feedback without a refund if the service is terminated for any reason. For instance, if the IELTS Writing Check 4-set package is purchased and only 1-3 submissions are used, The IELTS Tutor will treat the feedback service used as one single 4-set package and the remaining unused/unsubmitted set as forfeited.

One IELTS Writing Check feedback service means one Task 1 submission OR one Task 2 submission, not both.

Tasks are corrected individually and each have their own turnaround time of 48 hours.

Task 2 essays must not exceed 280 words, and Task 1 writing must not exceed 180 words, in order to be eligible for feedback.


LESSON RECORDINGS

Lessons are recorded for your own convenience; you may play it back after class for review or extra revision.

The IELTS Tutor reserves the right to use sections of these recordings for promotional purposes. We will never upload anything where you speak about your personal details.

The IELTS Tutor may also use your IELTS Writing practice for promotional purposes. Again, we will never upload anything that contains your personal details.


IELTS RESULTS

The IELTS Tutor pride ourselves on our ability to help candidates get the IELTS scores they require in order to achieve their specific goals. A great amount of effort is put into crafting each and every lesson with the target of preparing students for everything the IELTS exam might throw at them, and giving them the tools and techniques to boost their chances of success.

However, despite best efforts, sometimes results do not meet expectations. When you commit to lessons with The IELTS Tutor, you accept that The IELTS Tutor does not take any responsibility for a disappointing score, and that there can be no refunds in such cases.


THE IELTS TUTORS

All tutors featured on The IELTS Tutor website are working independently of The IELTS Tutor. The IELTS Tutor is being used as a platform to promote these tutors’ services, but the tutors themselves are working on a self-employed basis. However, all tutors advertised on The IELTS Tutor are fully qualified, highly experienced, and have a deep understanding of the IELTS test.

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